How Does Deposit Fee Fixes the issue of Returning the fees in Shopify

What we found out recently many of our customers recently wanted a way to return the Deposit FEE / Bottles when they arrive back for the next purchase, knowing this problem we thought to work on this really!!

Steps to get started:

• Go to Manage Fees at top right.
• Click on Fees tab.

Choose your location

First click on the FETCH button to fetch all the locations from your store.

• Select Location from where the Order containing Fee was processed.

Select Order

Then click on the FETCH button to fetch all the Order from your selected location.

• Select Order of the Customer from which Fee has to be refunded.

You can select the amount of fee to refund the customer and also use the delete button to select which fee to only remove.

Review Return

• Confirm the Following Details
  • Notify Customer : This will update the customer on there mail that the Fee has been refunded back
  • Full refund Shipping : Will refund the whole Shipping cost

Once done click on FINISH button to refund the fees to customer, thats it 🚀 !!

Returning Deposit Fee on Shopify POS

Yes — DepositFee also supports fee returns on Shopify POS.

Use this when customers return bottles/containers in-store and you need to return only the deposit portion quickly from POS.

POS Steps

• Open Shopify POS and launch the DepositFee tile/app.
• Go to the Return flow inside the app.
• Select the Location where the original order was created.
• Fetch and select the Order.
• Choose the fee line(s) and quantity to return.
• Review and confirm the return.

After confirmation, the selected deposit fee amount is returned for that order from POS.

Tip: If your staff uses multiple locations, always pick the exact location first so the correct orders appear in POS.